Question 1

What information do you need for an accurate quote?

Accepted Answer

Product type, size, material preference, quantity, printing colors, finish options, and target market. The clearer the specs, the faster and more comparable the quotation.

Question 2

How fast will I get a quote?

Accepted Answer

Within 24 hours on working days (GMT+8) for most requests. Complex multi-SKU projects may take up to 48 hours.

Question 3

Can you send me a general price list?

Accepted Answer

Packaging pricing depends heavily on size, material, and quantity—so we quote per project. Share your specs and we will show you exactly where the cost goes.

Question 4

Do you work with small or growing brands?

Accepted Answer

Yes. We support trial orders and market testing, and we will recommend the most cost-effective MOQ for your stage instead of pushing volume.

Question 5

Do you offer samples?

Accepted Answer

Yes. Stock samples are available for quality checks, and custom prototypes are produced after your artwork and dieline are confirmed.

Question 6

Are samples free?

Accepted Answer

Stock samples are free—you only cover the courier. Custom prototype fees depend on the structure and are typically credited back against your mass production order.

Question 7

What is your MOQ?

Accepted Answer

MOQ depends on packaging type, size, material structure, and printing. Share your specs and we will recommend the most cost-effective MOQ for your project.

Question 8

Can I place a trial order before committing to volume?

Accepted Answer

Absolutely—we encourage it. Digital and small-batch options exist for most product lines so you can test your market first.

Question 9

How long does production take?

Accepted Answer

Typically 12–30 days depending on product type—see the lead-time table on our Capabilities page. Your quote includes a confirmed schedule.

Question 10

How do you ensure quality consistency for repeat orders?

Accepted Answer

Specification-driven workflow, QC checkpoints, and batch traceability keep results stable. Every order ships with a pre-shipment inspection report.

Question 11

Can I arrange third-party inspection?

Accepted Answer

Yes—SGS, BV, TÜV, or your nominated inspector are welcome at any production stage, and we arrange full access.

Question 12

Can you support eco-friendly options?

Accepted Answer

Depending on product type and performance requirements, we offer recyclable and PCR/eco material options.

Question 13

Which payment methods do you accept?

Accepted Answer

T/T (30% deposit, 70% balance against the B/L copy) and L/C at sight for qualified orders.

Question 14

Which trade terms do you support?

Accepted Answer

EXW, FOB, CIF, and DDP on request—see the Trade & Logistics section on our Order Process page for what each term includes.

Question 15

Can you ship to an Amazon FBA warehouse?

Accepted Answer

Yes. We support FBA labeling requirements, carton markings, and delivery appointments as part of our shipping coordination.

Question 16

Do you ship door-to-door?

Accepted Answer

Yes—DDP door delivery is available on request, and express courier (DHL / FedEx / UPS) covers samples and small batches.

Question 17

What file formats do you accept for artwork?

Accepted Answer

Common formats include AI / PDF / PSD. We provide dielines and templates if needed.

Question 18

Will you sign an NDA before I share my designs?

Accepted Answer

Yes—we are happy to sign your NDA, or provide our standard confidentiality agreement, before receiving any files.

Question 19

Who owns the design and dieline?

Accepted Answer

You do. Artwork and custom dielines developed for your order belong to you and are never reused for other clients.

Frequently Asked Questions

Ordering & Quotes

Samples & MOQ

Production & Quality

Shipping & Payment

Design & IP Protection

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